Services
Managed Services
We take ownership of the platforms and services you depend on, keep them healthy and improve them every month.
Outcomes
- Stable platforms under agreed service levels
- Continuous improvement every month
- Predictable support costs
- Your team free for strategic work
The challenge
Common problems we solve
01
Your team spends its time on tickets and has none left for improvement.
02
Specialist skills are hard to hire and harder to keep.
03
Platforms fall behind on upgrades and best practice.
What we deliver
Capabilities
Platform administration
User provisioning, access controls, configuration and routine changes.
Monitoring and incident resolution
Proactive monitoring, fast resolution and root cause analysis.
Enhancements
Custom workflows, forms and reports delivered from a managed backlog.
Upgrades
Planned upgrades with regression testing and adoption of new features.
Integration support
Monitoring and maintenance of integrations with third-party systems.
License and usage reporting
Dashboards on license use, idle accounts and platform adoption.
How we work
From the first workshop to steady operations
Every engagement follows the same four stages, so you always know where your program stands and who owns the next step.
- 01
Assess
We review your current process, platforms and risks, and agree on the outcomes that matter.
- 02
Design
We produce a target design and a phased plan, sized to your budget and your team.
- 03
Implement
Certified specialists build, integrate and test, with your people involved at every stage.
- 04
Run and improve
We hand over with training, or stay on to operate and improve what we delivered.
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Talk to us about Managed Services
Tell us what you are working on, and a consultant will come back to you with next steps and the right people for the conversation.