ServiceNow
IT Operations Management
We deploy ServiceNow IT Operations Management to discover your estate, map how services depend on it and automate the response to events.
Outcomes
- A CMDB that reflects reality
- Fewer, more meaningful alerts
- Faster root cause analysis
- Routine operations handled automatically
The challenge
Common problems we solve
01
Nobody has a current map of what runs where.
02
Monitoring tools raise thousands of alerts without context.
03
Root cause takes hours because dependencies are unknown.
What we deliver
Capabilities
Discovery
Servers, network devices, cloud resources and applications discovered and kept current.
Service mapping
Dependencies between applications and infrastructure, mapped for every critical service.
Event management
Alerts from your monitoring tools correlated, deduplicated and routed.
Health dashboards
Service health views for operations teams and leadership.
Orchestration
Runbooks that provision, restart and remediate without manual steps.
CMDB health
Governance rules that keep configuration data complete and accurate.
How we work
From the first workshop to steady operations
Every engagement follows the same four stages, so you always know where your program stands and who owns the next step.
- 01
Assess
We review your current process, platforms and risks, and agree on the outcomes that matter.
- 02
Design
We produce a target design and a phased plan, sized to your budget and your team.
- 03
Implement
Certified specialists build, integrate and test, with your people involved at every stage.
- 04
Run and improve
We hand over with training, or stay on to operate and improve what we delivered.
Talk to us about IT Operations Management
Tell us what you are working on, and a consultant will come back to you with next steps and the right people for the conversation.