ServiceNow
Implementation, optimization and managed services across the Now Platform
Attomis runs a dedicated ServiceNow practice. Our certified consultants implement new products, recover struggling instances, connect ServiceNow to the rest of your estate and run the platform day to day.
Services
ServiceNow services
IT Service Management
Incidents, requests, changes and knowledge on one platform, with self-service your employees will use.
- Incident and problem management
- Service catalog and requests
- Change and release management
IT Asset Management
Hardware, software and cloud assets tracked through their lifecycle, with licenses kept in compliance.
- Hardware asset management
- Software asset management
- Cloud cost visibility
IT Operations Management
Discover your infrastructure, map service dependencies and act on events before users notice.
- Discovery
- Service mapping
- Event management
HR Service Delivery
One place for employee requests, from onboarding to offboarding, wherever people work.
- Employee center
- HR case management
- Onboarding and offboarding
Customer Service Management
Customer service connected to the teams that fix issues, across every channel.
- Omnichannel cases
- Customer portal
- Virtual agent
Strategic Portfolio Management
Strategy, investment and delivery connected, so leadership sees progress across every program.
- Strategic planning and roadmaps
- Demand management
- Project and portfolio management
Security Operations and GRC
Security response, vulnerability management and governance, risk and compliance on one platform.
- Security incident response
- Vulnerability response
- Policy and compliance
Custom Applications
Email and spreadsheet processes replaced with workflow applications on the Now Platform.
- Process design
- Low-code development
- Integrations
ServiceNow
Practice services
01
Implementation
New products configured to best practice, with the process design and training that get them adopted.
02
Upgrades and instance health
Health checks, upgrades and a return to baseline that removes the customization debt slowing your instance down.
03
Integrations
ServiceNow connected to ERP, CRM, identity, monitoring and development tools such as Salesforce and Jira.
04
Roadmapping and architecture
A practical plan for platform expansion, prioritized by value, with architecture that stays stable as you grow.
How we work
From the first workshop to steady operations
Every engagement follows the same four stages, so you always know where your program stands and who owns the next step.
- 01
Assess
We review your current process, platforms and risks, and agree on the outcomes that matter.
- 02
Design
We produce a target design and a phased plan, sized to your budget and your team.
- 03
Implement
Certified specialists build, integrate and test, with your people involved at every stage.
- 04
Run and improve
We hand over with training, or stay on to operate and improve what we delivered.
Plan your next program with a specialist
Tell us what you are working on, and a consultant will come back to you with next steps and the right people for the conversation.